Testimonials
From clients and colleagues
CVS Health’s Design Lead for Pharmacy Order Management
“Time and time again I’m impressed with the care, thoroughness and great quality of Nancy’s work—both how she works with people and the designs that she produces. She’s able to make good progress while collaborating with fellow designers and SCRUM team members. I note particularly how she gracefully handles many unexpected challenges that come up as details need to be worked out with development teams. When Nancy’s working on something, I’m happy to know I don’t need to worry about it, and I can look forward to excellent work and positive collaboration.”
US Bank’s Design VP for Wealth Management business line
“So much GOOD to say about Nancy… Her creativity as a designer, attention to detail, and collaborative nature are just the tip of her talent iceberg. Within her 6 month contract Nancy delivered an impressive body of work which included branding a new website, building out the style guide, and creating a comprehensive Sketch library for the team to carry forward. What a treat to have her as part of the team and fingers crossed I’ll get to work with her again. Thank you, Nancy!”
Accenture’s Senior Manager of Retail Digital Delivery
“Nancy instilled a lot of trust in Kohl’s Senior Manager. He has not once heard feedback on the visual designs she has been responsible for that there was an issue (and apparently he usually does hear this about designs from the client partners) and told us that the high quality work that Nancy does is a big part of the reason this is such a high performing team.”
Yoga Circle’s administrator / copywriter / teacher
“Your contributions to the studio's website until now have been fresh, sharp, well-conceived and masterfully executed. You have maintained a careful, consistent and critical eye on the website's design and management to maintain the high standards you established. It has been easy and productive working together with you. We are so grateful for the skills and time you have already given to the studio.”
Fjord’s Visual Designer for T-Mobile
“Nancy was a great onboarding leader that helped and supported me throughout a project we worked together on. I had the pleasure of working side by side with Nancy on this project. It was my first project at Accenture as well as my first time in Seattle, and I was very grateful for Nancy's ability to help integrate new team members. Nancy led several projects that helped to create a positive culture for the team. Given her natural inclination to including people, I was able to help her to provide onboarding support to new team members, set up team bonding activities for the Accenture team members, and set up an onboarding site to make the onboarding process more seamless. I appreciate all of her help and support, and having had the opportunity to work with her, I know that her genuine concern for others and her focus and organization skills will contribute to her being a great team leader.”
Accenture’s Senior Manager of Retail Digital Delivery
“Nancy instilled a lot of trust in Kohl’s Senior Manager. He has not once heard feedback on the visual designs she has been responsible for that there was an issue (and apparently he usually does hear this about designs from the client partners) and told us that the high quality work that Nancy does is a big part of the reason this is such a high performing team.”
Fjord UX Design Lead for Services in the public and social sector
“I had the pleasure of working with Nancy for almost five years and have been consistently impressed with not only her approach to difficult design problems, but also her motivation to constantly be growing and learning as a designer. Nancy is not only a visual designer she also leads interaction design projects, and is a master organizer for design events. I hope to work with Nancy again. Her passion for design is inspiring and she is the kind of partner who will ensure your project is set up for success.”
J.P. Morgan’s Executive Director & Head of UX Design for Wholesale Payments
“Nancy worked on my Wholesale Payments Experience Design team as a visual designer for the past two years. She brought energy, dedication and a collaborative approach to every problem. She is talented in her craft, has a growth mindset and would be a terrific asset to any digital design team. She helped us create better client experiences across many programs and projects. I'd be delighted to work with her again.”
Fjord’s UX Designer for Kohl’s
“Nancy's positivity and willingness to help makes her an approachable team lead and peer at work. During my engagement with her major retailing chain, she always made sure I had a part in every conversation and kept me informed if not. I appreciate her efforts to onboard and train new hires, resulting in my input always being valued. Aside from our project engagement, she frequently coached me on taking care of project logistics and managing client relationships. In doing so, she has helped me develop an appreciation for being detailed oriented with every task at hand. I can certainly say that her guidance has helped me adjust to the Fjord studio a lot quicker.”
Leo Burnett Agency’s UX Designer for:
• Kraft-Heinz
• Kellogg’s
• Ore-Ida
• Frosted Mini Wheats
“Nancy is the most stellar leader and design partner I could have ever asked for. I have learned so much from working with her over the past year. She has such a kind and impactful way of giving feedback, and challenges me to produce the best work possible. I value her opinion and design eye more than anyone. Not only is she someone I can look up to, she also knows how to put her head down and crank out beautiful work on tight timelines. She is proactive on all of her projects, solving problems before they get too big. If a problem does arise, Nancy maintains her composure, positive attitude and calming tone with everyone.”
Fjord’s Visual Designer for T-Mobile
“Nancy is a true organizer. She is fast to adapt. She is continuously building personal relationships, and encourages the team to build a support network beyond just work. Her spirit brightens us all, and her presence shows us the natural responsibility for doing things right and paying it forward.”
Kohl’s Senior Manager of Customer Experience Planning and Strategy
“Nancy was a delight to work with, bringing a multi-faceted skill set to the team which extended beyond her primary focus as a visual designer. Nancy’s expertise helped make the overall products she designed stronger with timely input on user experience and the ability to tackle end to end challenges. In addition to her creative talents, I appreciated Nancy’s organization and inherent project management, communication and partnership skills.”
Accenture’s Managing Director of Growth Transformation
“Nancy led visual design to update a global internal site, which made it very difficult for users to achieve their primary purpose: finding the content they need easily and quickly, in as few steps, with as little reading, as possible, without having to comb through lots of irrelevant content across multiple places. Nancy developed an interaction design and visual design that achieved these objectives, and better aligned with the intent and journeys of users (vs just presenting content according to an internally defined structure and expecting people to navigate through it). But where Nancy really stands out is in the way she collaborates. She always has a point of view, but listens to suggestions and is always willing to try them and evaluate whether they work objectively (vs. being precious about initial concepts). Nancy ensured that business stakeholders had input into the evolution of the design, and accommodated many ideas, either by executing them if they worked or interpreting the intent behind them, and finding a better way to execute it. If a suggestion didn't or couldn't work, or would diminish the experience for users in some way, Nancy would appropriately push back to ensure the integrity of the design and experience. Nancy's talent, training in methods, ability to find solutions within rigid limitations of the underlying platform, and open, collaborative approach are a rare combination. I very much enjoyed working with Nancy, and I look forward to working with her again.”
J.P. Morgan’s Executive Director of Strategy and Innovation in Product Development
“Nancy is a gifted visual designer. She was the lead designer on a new sales collateral platform we built. She took the vision and content and created beautiful, simple designs that have redefined how we showcase our digital solutions. She’s a pleasure to work with and eager to get it right. Nancy takes feedback very well and uses it to work with the dev and product team to build easy to use solutions.”
Kohl’s Senior Manager of Customer Experience Planning and Strategy
“Nancy was a delight to work with, bringing a multi-faceted skill set to the team which extended beyond her primary focus as a visual designer. Nancy’s expertise helped make the overall products she designed stronger with timely input on user experience and the ability to tackle end to end challenges. In addition to her creative talents, I appreciated Nancy’s organization and inherent project management, communication and partnership skills.”
Fjord’s Seattle Head of Studio for T-Mobile
“Nancy was a joy to have on the TMO program. Despite being a program with a ton of challenges (process, culture, type of work, etc.), Nancy dug into her work with a positive – but realistic and not fake! – attitude, which was really appreciated in what was frequently a negative environment. She was always seeking out how she could do more, leaning in to various conversations and activities. Having her… was a godsend!”
Fjord’s UX Design Lead for T-Mobile
“Nancy is a dedicated team player with a great attitude and enthusiasm to learn. She quickly picked up Axure (Interaction design wireframe and prototyping tool) and developed her skills to be a key contributor to the project. She ensured all tasks were completed on schedule and willingly worked extra to incorporate the latest decisions and directions into her screens. In addition to her role responsibilities as a UX Architect, Nancy took it upon herself to own and improve the onboarding process as well as coordinate our internal people developer brown bag lunch series. I would be fortunate to have Nancy on my team in the future and know given the opportunity she will continue to shine.”
Fjord’s Junior UX designer I led for Kohl’s
“Nancy's positivity and willingness to help makes her an approachable team lead and peer at work. During my engagement with her major retailing chain, she always made sure I had a part in every conversation and kept me informed if not. I appreciate her efforts to onboard and train new hires, resulting in my input always being valued. Aside from our project engagement, she frequently coached me on taking care of project logistics and managing client relationships. In doing so, she has helped me develop an appreciation for being detailed oriented with every task at hand. I can certainly say that her guidance has helped me adjust to the Fjord studio a lot quicker.”